Loading the collection.
Loading the collection.
Loading reels.
Loading guides.
Loading the collection.
Loading the collection.
Loading reels.
Loading guides.
Last updated on: 21 Sept 2026
PR Gold Wale accepts returns only when the product is received damaged or defective.
A return request for a damaged product will be considered only when the customer provides a single, continuous, uncut and original unboxing video clearly showing:
The video must be continuous and must not contain cuts, edits, pauses, transitions, or missing sections.
The damage must be clearly visible in the video.
To request a return for a damaged/defective product:
Our team will review the submitted evidence and determine whether the return request is eligible.
Returns are not accepted for:
Products must be returned in the condition required by SR Gold Wale, along with applicable packaging and included items.
If the return is approved, we will provide the applicable return instructions.
Refund or replacement will be processed after the returned product is received and inspected, subject to approval.
SR Gold Wale reserves the right to reject claims where the submitted video is edited, incomplete, unclear, or does not adequately establish that the damage existed at the time of opening.
Refunds are applicable only to approved return cases under our Return Policy.
For a damaged/defective product, the customer must first submit a valid return request with the required continuous, uncut unboxing video.
Once the return is approved and the product is received and inspected, the refund will be processed according to the applicable payment method and order conditions.
For prepaid orders, approved refunds will generally be issued through the applicable payment channel.
For COD orders, refund processing may require valid customer bank/payment details as requested by SR Gold Wale.
Refund processing time may depend on the payment provider or banking system.
Shipping charges, transaction charges, or other non-refundable charges, where applicable, may not be refundable.
If a refund is declined because the return does not meet the Return Policy requirements, the customer will be notified of the decision.
